Frequently Asked Questions
We’re here to help you enjoy a seamless shopping experience.
Below are answers to some of the most common questions about orders, shipping, sizing, and returns.
If you can’t find what you’re looking for, please contact our Customer Care team.
Orders & Payments
Simply select your desired items, choose your size, and proceed to checkout.
For the best experience, we recommend creating an account to track your orders and manage returns easily.
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and selected local payment options depending on your region.
Once your order is confirmed, it begins processing automatically.
If you wish to make a change, please contact us within 2 hours of placing your order.
After dispatch, we’re unable to make modifications or cancellations.
Yes, digital gift cards are available and can be purchased under our Accessories section or by searching Gift Cards.
Shipping & Delivery
Urban Edit ships worldwide through our trusted logistics partners.
Shipping availability may vary slightly depending on regional regulations and courier service coverage.
Estimated delivery times are as follows:
Please note that these are estimated timeframes. Actual delivery may vary due to customs procedures, courier delays, or local holidays.
We’ll always do our best to ensure your order arrives as quickly as possible.
Shipping costs are calculated at checkout based on your delivery address and order value.
From time to time, we offer free shipping promotions, which will be clearly indicated during checkout.
You will receive an email with tracking information once your order has been dispatched.
Tracking details are provided directly by our courier partners and may take up to 48 hours to update after shipment.
While most orders arrive on time, delivery schedules can be affected by external factors beyond our control.
We appreciate your patience and will assist you in tracking your order, though we cannot guarantee delivery dates once the shipment has left our facility.
Returns & Exchanges
We accept returns within 14 days from the date your order is delivered.
Returned items must be in their original condition unworn, unwashed, and with all original packaging and tags attached.
To initiate a return, please visit our Returns Portal or contact our Customer Care team for assistance.
Return shipping fees are the responsibility of the customer unless otherwise stated in a promotion or campaign.
Exchange availability depends on stock.
If your preferred size or color is unavailable, we’ll issue a refund once your return has been processed.
Once your return is received and inspected, refunds are typically processed within 10 to 15 business days.
Processing times may vary depending on your payment provider.
For hygiene and safety reasons, earrings, socks, and certain accessories are non-returnable.
If your item arrives damaged or incorrect, please contact us within 5 days of delivery.
Our team will review the case and assist you with a suitable solution.
Sizing & Product Information
Please refer to our Size Guide for international conversions and fit recommendations.
If you’re between sizes, we suggest selecting the larger option for a more relaxed fit.
Our collections are produced in carefully selected studios and manufacturing partners across Asia and Europe that meet our quality and ethical standards.
We prioritize natural and responsibly sourced materials such as organic cotton, wool, and linen blends.
You can learn more on our Sustainability Page.
Customer Support & General Inquiries
You can reach us via email at wearurbanedit.com, or through our Contact Page.
Our Customer Care team operates Monday to Friday, excluding public holidays.
Yes, our stylists can provide personalized guidance.
Please contact us via email or live chat for recommendations tailored to your needs.
Urban Edit is an online concept store serving a global audience.
We occasionally host limited pop-up events in select cities and stay informed by subscribing to our newsletter or following us on Instagram.