Returns & Exchanges

We hope you love your Urban Edit purchase. However, if something isn’t right, we’re here to help.

Our return process is designed to be simple, fair, and flexible for our global customers.

We accept returns within 14 days from the date your order is delivered.

Items must be returned in original condition unworn, unwashed, and with all original packaging and tags attached.

Returns that do not meet these conditions may not be accepted.

Certain items, such as earrings, socks, and intimate accessories, are non-returnable for hygiene reasons.

To initiate a return, please visit our Returns Portal or contact our Customer Care team.

Once your request has been reviewed and approved, you’ll receive detailed return instructions.

Return shipping fees and any related duties or taxes are the responsibility of the customer, unless otherwise specified in a promotion or campaign.

Once we receive and inspect your returned item, a refund will be issued to your original payment method.

Refunds are typically processed within 10 to 15 business days after the item reaches our warehouse.

Processing times may vary depending on your financial institution and payment provider.
Shipping fees and duties paid at checkout are non-refundable.

Exchange requests depend on stock availability.

If your preferred size or color is unavailable, we will process your return as a refund.

Please note that direct exchanges are not always guaranteed due to limited quantities in curated collections.

If your order arrives damaged or contains an incorrect item, please contact us within 5 days of delivery.

Our Customer Care team will review your case and offer an appropriate solution.

Each issue is handled individually to ensure fair and transparent resolution.

Urban Edit cannot be held responsible for returned items that are lost or damaged during transit.

We recommend using a trackable shipping method when returning your purchase.

We reserve the right to modify or update this return policy at any time to reflect operational needs and local regulations.

For all return and exchange inquiries, please contact at wearurbanedit.com.

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